Privacy Policy

Last updated: February 2026

This privacy policy explains how Snuggle & Stay Pet Sitting ("we", "us", "our") collects, uses, and protects your personal information when you use our website and pet sitting services.

Information We Collect

We may collect the following information:

Contact information — your name, email address, phone number, and home address when you submit a contact form, create an account, or make a booking.
Account information — your login credentials and profile details when you register for an account.
Pet information — details about your pets including name, breed, age, health conditions, dietary requirements, behavioural notes, and veterinary details.
Booking information — dates of care, service type, key arrangements, alarm codes, and any special instructions you provide.
Payment information — processed securely through Stripe. We do not store your full card details on our servers.
Home access information — key safe codes, alarm codes, and entry instructions, stored in encrypted form.

How We Use Your Information

We use your information to:

Provide pet sitting services at your home as requested.
Send you booking confirmations, reminders, check-in updates, and important service notifications via email or SMS.
Maintain accurate records of your pets' health, dietary, and behavioural needs for safe care.
Respond to your enquiries and provide customer support.
Improve our website and services.

Sensitive Information

Home access details (key safe codes, alarm codes) are stored using industry-standard encryption and are only accessible to the pet sitter assigned to your booking. These details are never shared with third parties.

Third-Party Services

We use the following trusted third-party services:

Stripe — for secure payment processing. Stripe's Privacy Policy
Postmark — for sending transactional emails (booking confirmations, password resets). Postmark's Privacy Policy
Textlocal — for sending SMS notifications. Textlocal's Privacy Policy

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 12 months. Account and pet profile data is retained for the lifetime of your account and deleted upon request.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your personal data.
Object to or restrict processing of your data.
Data portability — receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details below.

Cookies

We use essential cookies only to keep this site working correctly. We do not use tracking cookies, analytics cookies, or advertising cookies. No third-party analytics services are used on this website.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at the email address or phone number listed on our website.

Disclaimer: This privacy policy is provided as a template. We recommend having it reviewed by a legal professional to ensure it meets the specific requirements of your business.